My new website is not showing up on the web. Hosting/Domain Name with Hard Shell

The most common cause of a website not showing up on the web is that the files are located in the incorrect folder in your directory tree. Please ensure that your website files are found in the "public_html" folder. You can check this by loggin into your cPanel, scrolling down to files and clicking on the file manager. One of your options is to login to "public_html". Once the window opens, ensure that your website files are located here.

Also make sure that your home page is named index.html or index.htm so that the home page to your site will be visible when the domain name is entered into the web browser.

If you have checked these and continue to see errors, please submit a support ticket to our technical support department.

  • Email, SSL
  • 0 Users Found This Useful
Was this answer helpful?

Related Articles

How do I move my site from my old host to your servers?

Transferring your account to us can be an easy process with zero downtime if done properly. To do...

Where do I upload my website files?

Your account has both non-web accessible space and of course your web accessible space. Your user...

What are some account basics?

We'll explain some basic procedures and steps to use your account. Username and Passwords:...

What is an error 404 page?

Error 404 appears when someone is requesting a file or a directory that does not exist on the...

How can I download a backup of my site?

Please login to your control panel and create a full backup. This may take a few minutes to...

Powered by WHMCompleteSolution